Frequently asked questions
Simply put! Choose the product, specify the required specifications (e.g. sizes, quantities, colors), upload any design files, add the product to your cart and start the checkout process.
We use trusted, encrypted payment gateways that ensure the highest security standards to protect your data. No credit card information is stored in our systems.
When you reach the checkout page, enter the coupon code in the box provided, and the discount will be applied directly to the total order.
Since all of our products are customized, once an order is confirmed, it cannot be canceled unless there is a manufacturing error that violates the approved specifications.
We follow advanced security standards and use strong encryption technologies.
Once the design is confirmed and construction begins, no modifications can be made to the order. Please be sure to review all details before approving the order.
Due to the nature of customized products, we do not accept returns or exchanges unless there is a clear error in execution that violates the approved specifications.
Turnaround time varies depending on the type of order. The expected time is usually specified during the order, and the customer is contacted in case of any unforeseen delays.
We offer several payment methods, including bank transfer and e-payment through secure gateways. Your order will not be processed until payment is confirmed.
Yes, you can request a final preview (Proof) before printing for an additional fee.
The preview is sent via email or WhatsApp, and it is the customer's responsibility to review it thoroughly and approve it before production begins.
Yes, we deliver to all regions of Saudi Arabia in cooperation with reliable shipping companies.
Yes, some products can be printed in limited quantities, and you can also order a sample for a small fee.
Once the order is shipped, a confirmation message will be sent with a tracking number and a link to proceed. You can always check the status of your order through your account or contact us directly.
No, delivery does not take place during public holidays. The order will be shipped on the first business day after the holiday.
Yes, we deliver to all postal codes within Saudi Arabia and the GCC via our authorized shipping partners.
Next day delivery is only available on some products depending on availability. Details will be shown at checkout.
It is preferable to have someone available to receive and sign the order, especially for large orders or those involving installation.
If no complaint is filed within 48 hours from the time of delivery, the application is considered to have been received and approved.
